The Speed of Trust — a reflection of Covey’s book

Good day everyone!

I hope everyone had a great Easter weekend and for those that don’t celebrate Easter, I hope you had a great few days off with your family and loved ones.

Reflecting back in March, I was very fortunate to sit in on a presentation by Stephen M.R. Covey. Yes, this is the son of the Stephen Covey — the bald guy that I grew up listing to around topics of “time management” and the famous and well published booked titled “the 7 Habits of Highly Effective People”.

The topic that he spoke about in March was around the “Speed of Trust”. Trust as we all know is a foundational layer in leadership. I also believe that Trust is a term that is somewhat miss used in the world today. People (any type of people: whether you are a manager, an executive, an advisor, or even a parent) tend to “trust people with conditions”. I would challenge each of us on whether we truly trust the people we surround ourselves with. Here are 2 examples of such trust:

  1. I trust you in A but not in B — example of conditional trust
  2. I trust that you will do the right thing — example of judgmental trust

True trust for me is when others can “surrender” themselves to your imperfections. To me true trust is when someone holds out a hand for you… and you have no idea of whether that person is strong enough to hold you…. And you have no idea if his/her intents are in alignment with yours…. BUT you still grab on for dear life and “surrender” yourself to that person’s capabilities.

Think of this in our business and personal lives. Do we truly trust people? Do you truly trust your spouse, your co-worker, or your manager?

This is a journey that we will each have to face ourselves and I choose to work towards the concept of “true trust”.

In Covey’s book “The Speed of Trust” he talks about various techniques that can help us on this journey. The book starts off identifying that Trust is comprised of 2 key components: “Character and Competence”. How many times have we spoke about trusting someone in their character but not in their competence —- or vice-versa. Do you know someone that is a really good person but struggles with his/her job? Conversely, do you know people that are extremely good at their job but lacks a “moral compass”?

Covey then introduces the concept of “5 Waves of Trust”. Imagine a drop of water and the waves radiating outwards. True trust is the journey from wave 1 through to wave 5.

  1. Self-Trust –  Credibility
  2. Relationship Trust – Behavior
  3. Organizational Trust –  Alignment
  4. Market Trust – Reputation
  5. Societal Trust – Contribution

Credibility can be further broken down into 4 cores: Integrity, Intent, Capabilities, and Results. If you can choose 1 of the 4 cores for you to work on TODAY, what will it be?

For me, I have found that the area of growth in the Self Trust – Credibility area is to better state my intentions. Telling people what and why I’m thinking something is a key element towards building trust around me. Check out the book for more details and techniques to support your journey in building TRUST.

So far, I’m getting better traction using the technique of clearly stating my intentions and I hope this blog invokes a level of reflection that help you on your journey. Thanks for listening and have a great day. If you have found this valuable, please share this blog with others!

Check out this video this innocent, but funny, video about trust:

Leadership Quote of the Month:
Management works in the system; leadership works on the system — Stephen R. Covey


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